Every day help for our customers
We’re here to make your experience as smooth as possible! Whether you have questions about our services, need assistance with an order, or just want expert advice, our team is ready to help. Explore our FAQ section for quick answers, or reach out to our support team for personalized assistance. We’re committed to providing reliable, everyday support to ensure you get the best from us.
If you need more help
Whether you have additional questions, need personalized support, or require more details about our services, feel free to reach out. You can contact us via email or phone for quick assistance.
- Ethiopian coffee is categorized into washed (wet-processed) and unwashed (dry-processed) coffee.
- Coffee grading is based on defect count, size, and cup quality. The Ethiopian coffee grading system ranges from Grade 1 (highest quality) to Grade 5. Our specialities, Grades 1 and 2 are specialty coffees with minimal defects and superior taste profiles.
- Quality control includes moisture level testing (ideal range: 9.5%-12%), screening for bean size, odor inspection, and cupping tests to ensure the coffee meets export standards. Our laboratory ensures that, our export coffee is to the highest quality standards and client needs.
- Our coffee is processed using washed and natural methods. The washed process enhances acidity and clarity, while the natural process gives a fruity and full-bodied flavor. After processing, the coffee is dried, stored, hulled, graded, and prepared for export.
- Altitude, rainfall, temperature, and soil composition play crucial roles in coffee production. Ethiopia’s diverse coffee-growing regions range from 1,300 to 2,000 meters above sea level, with ideal temperatures between 15-25°C.
- Coffee accounts for over 35-40% of Ethiopia’s foreign exchange earnings. It supports over 700,000 smallholder farming households and provides livelihoods for more than 25 million Ethiopians. we source our coffee from farms directly, supporting small holder farmers in the process.
- Our coffee is stored in well-ventilated warehouses on wooden panels to prevent moisture absorption. Proper storage in parchment form helps maintain consistent moisture levels and enhance the cup profile.
- Common payment methods include Letters of Credit (L/C) and bank transfers. Buyers typically negotiate payment terms with us before shipment.
- Shipping time depends on the destination and logistics providers. Generally, it takes 4-8 weeks to deliver Ethiopian coffee to key markets in Europe, the U.S., and Asia.
- Buyers should work with registered Ethiopian exporters and may request certificates of origin and quality assurance documents from regulatory bodies.
